Order Assistance
Order Assistance
Need a little help with your order? We're here for you.
Whether you need help checking an order, have spotted an issue with your book or have a question about delivery, please contact us and we'll do our best to help.
Before placing an order
If you're unsure about:
- which destination or theme to choose;
- how our personalised covers work;
- the book size or number of pages;
- how the interior layout works;
- what photographs to use; or
- how to create a custom book,
please contact us at:
support@thereandbackeditions.com
After placing an order
Please contact us as soon as possible if you:
- need to update your delivery information;
- have noticed an error in your personalisation;
- need help understanding your order;
- believe your order may be delayed; or
- have another question about your purchase.
Because our books are personalised and produced to order, we cannot guarantee that changes or cancellations will be possible once production has started. The sooner you contact us, the better.
If something goes wrong
If your book arrives damaged, defective, incorrect or otherwise doesn't match what you ordered, please contact us with:
Your order number
A description of the issue
Clear photographs of the book and packaging where relevant
We'll investigate the issue and work with our fulfilment partner to arrange an appropriate resolution.
Please see our Returns & Refunds Policy for full details.
Contact us
support@thereandbackeditions.com
To help us respond quickly, please include your order number in your email subject line wherever possible.